View Work Order Queues

Purpose

View the Work Order Queues for different Users, assign a Work Order to another User's Work Order Queue, and monitor the progress of Work Orders through different stages of their life cycle in the organisation.

All the Work Orders for which a User is responsible and the information that is relative to each Work Order’s life cycle is listed.

How to… View Work Order Queues

1. Click Maintenance Manager - Work Order Queues.

2. Apply Query Builder criteria.
The Work Order Queues window opens.

3. Group the data as required.

Data fields

These data fields are displayed on the Work Order Queues window.

Field	Description/Setting
Site	The Site to which the Work Order applies.
Work Order	The Work Order code.
Work Required	The work required as specified on the Work Order - Work tab.
Old Status	The Work Order Status before it was changed.
New Status	The Work Order Status after it was changed.
Old Queue User	The User who was responsible for the Work Order before its Status and workflow queue were changed.
New Queue User	The User who is responsible for the Work Order after its Status and workflow Queue were changed.
Latest	Ticked if this is the most recent Queue record for the Work Order.
Status Changed	Ticked if the Work Order’s Status has changed.
Status Changed By	The User who changed the Work Order’s Status.
Status Changed On	The date on which the Work Order’s Status was changed.
Time in Status	The number of hours and minutes between the Old Status and the New Status.
Queue Changed	Ticked if the Work Order’s workflow queue has changed.
Queue Changed By	The User who changed the Work Order’s workflow queue.
Queue Changed On	The date on which the Work Order’s workflow queue was changed.
Time in Queue	The number of hours and minutes between the Old Queue and the New Queue.

Business rules

Users must be configured to use the system; use Shared Configuration - Users.
The responsible User can open the edit Work Order window from this window to change the Queue.

Please note!

The Work Order Queues that a User can see depends on the default profile for Work Order Queues and the User's viewing rights for the Work Order Queues function.
Users who want to change a Work Order's Status and Queue from the Work Order Queues window must have editing rights to the Work Order Queues function.
The Current Profile determines which users and what information is visible in a Queue on the Work Order Queues window.
For example, a Profile can be set up to only view Work Orders in the Queue for the applicable User Description (User name).
The sequence in which Work Orders are listed is determined by the filter set in the Current Profile.
The Work Orders that are assigned to each User are listed in a Queue that is identified with their User Description (User name) in the Work Order Queues browse window.
Work Orders are assigned to a User's Work Queue if Work Orders can be Queued to this User is ticked on the User - Work Costing tab.