System Options - Work Manager App tab

Configures the On Key and Work Manager App integration.

The following table describes the system options available on the Field Service App tab:

Option	Description
Work
Sign Off Required	Specifies whether sign-off is required before submitting work orders. Options include: Yes — Sign off is mandatory. Users will be forced to sign off before submitting work orders No — Sign off is not required, and the functionality is disabled in the app Optional — Sign off is optional, users will be given the option to sign off before submitting work orders. However, sign off can be skipped, and the work orders can be submitted without sign off.
Sign Off Signature	Specifies which sign off signature is required when a signature is required. The options are as follows: None - no sign off required Tradesperson - Only the Tradeperson needs to sign off Client - Only the Client needs to sign off Tradesperson and Client - Both the Client and the Tradesperson needs to sign off
Automatically Create Labour from Start, Pause and Stop times	By enabling this setting, the system will automatically create labour records from Start, Pause and Stop times
Requires a Scan to activate the Work Task	By enabling this setting the system will enforce that the user scans an asset before they can provide feedback on a Work Task
Target On Key Work Order Statuses Note: Field Service app status changes will not trigger status changes in On Key if no statuses are specified.
Work Started	Specifies which status the work order should be set to in On Key when it is started in the Work Manager app.
Work Completed	Specifies which status the work order should be set to in On Key when it is stopped in the Work Manager app.
Signed Off	Specifies which status the work order should be set to in On Key when it is signed off in the Work Manager app.
Work Paused	Specifies which status the work order should be set to in On Key when it is paused in the Work Manager app.
Work Resumed	Specifies which status the work order should be set to in On Key when it is resumed in the Work Manager app.
Work Submitted	Specifies which status the work order should be set to in On Key when it is submitted in the Work Manager app.
Applicable Work Order Statuses
Specifies the On Key work order statuses that are applicable for the Field Service app. Work orders will only appear in the Field Service app if they are in one of the specified statuses. Click the Add () button to add a statuses.
Library Documents
Specifies which shared documents and document templates should be available in the Field Service app. Documents added here can be accessed from the Field Service app's document library. Additionally, document templates added here can also be completed and added to work orders as attached documents. To make documents available in the Field Service app, you need to do the following: Click the Add () button to open Document Lookup window. Hold the CTRL key and select the required documents. Click the OK button. Select the Template check box next to each document that you want to make available as a document template. Once the Library document has been inserted, the user can also configure the following: Template Option Mandatory Option Template Option This allows the user to select from a list of templates applicable to the Library Document. The following options are available Supporting Doc Work Order Template Sign Off Template Work Task Template Work Task Spare Template Mandatory Option This allows the super user / supervisor to configure the enforcement of attaching a particular document at a certain point in the workflow . The Following Trigger options are available for the user to choose from:: Not Applicable - this is the default setting On Start On Stop On Pause On Resume On Submit. Waiver Description A Declaration page will be added to the workflow, if Mandatory Documents Options have been configured for a specific document. The Waiver description is a way of adding additional notes to each document the user needs to waiver against Note: These documents will be pushed to all Field Service app users. They will be automatically downloaded to users' devices once they have been added. Be mindful of document file sizes, as document downloads will incur data costs.