|
|
How to... Edit an SLA Trigger via the Trigger (SLA) Edit window
The following steps describe how to edit an SLA trigger using the Trigger (SLA) Edit window.
1. Enter the code for the SLA trigger that you want to edit in the Search field and then press Enter or click the Search button:
3. The SLA trigger opens.
2. You can then make changes to the details and click the Save changes button to apply these changes:
How to... Edit an Existing SLA trigger via the Trigger (SLA) Browse window
The following steps describe how to edit an existing SLA trigger.
1. Access the trigger by double-clicking the record in the list, or selecting the record and then clicking Edit selected records.
2. When the trigger opens, make the necessary changes.
3. Click the Save changes button.