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How to... Edit an SLA via the SLA Browse window
The following steps describe how to edit an SLA using the SLA Browse window.
1. In the SLA Browse window, double-click the SLA you want to edit to open it, or select the SLA and then click the Edit selected records icon:
2. The SLA opens and you can modify any of the details, or add new measures.
3. Click the Save Changes icon.
How to... Edit an SLA via the SLA Edit window
The following steps describe how to edit an SLA using the SLA Edit window.
1. Enter the code for the SLA that you want to edit in the Search field and then press Enter or click the Search button:
3. The SLA opens.
2. You can then make changes to the details and click the Save changes button to apply these changes: