Notification Audits

The Notification Audits browse window provides a detailed log of the email and SMS notifications that have been sent by On Key. This information is useful for troubleshooting notifications that could not be sent. In addition, it enables you to resend specific notifications.

To access the Notification Audits browse window, open the Main Menu, expand Shared Configuration, expand Notifications, select Notification Audits, and then click the Show Browse Window button.

The browse window provides the following information for each notification log:

Message ID
Trigger code and type
Notification template code
Notification source and type
Status of the notification
Created on date
Audience (recipients)
Status message
Table and record IDs
Record code and description

How to... Locate and Access Notification Audit Entries

To find a specific notification audit, type the search criteria, ie message ID, in the Search text box (), and press Enter.

To navigate through the list, use the scroll bars and the navigation buttons () — Go to first record, Go to previous record, Go to next record, and Go to last record.

How to... Troubleshoot and Resend Failed Notifications

The following information can be used to troubleshoot a failed notification:

Message — Provides a description of the notification's status. This column will provide a short description of the error
Record Code — Identifies the record that the notification was linked to
Record Description — Identifies the type of record that the notification was linked to

To resend a notification, click the Resend () button on the toolbar.