Re-assign SLAs

If changes are made to a work order after an SLA has been assigned, the criteria of the assigned SLA will be re-evaluated when the work order is saved. This will then result in one of the following actions:

Re-assigning the SLA to a new SLA that matches the criteria of the work order.
Removing the SLA from the work order if the criteria no longer matches any SLA.
Retaining the existing SLA if the criteria still matches and it still has the shortest Required By date.

Note:

The “new” SLA must be within its main measure range to be applied.

- Example -

Suppose the following two SLAs exist:

SLA1 – Query = WOImportance = HIGH
SLA2 - Query = WOImportance = LOW

If you have created a work order with the Importance as 'HIGH', SLA1 will be assigned.

However, if you then make a change to the importance of the work order, the following changes could occur:

If you change the Importance to “UNKNOWN” or 'MED', then no SLA is applied (SLA1 will be removed)
If you change the Importance to “LOW” then the worl order will be assigned SLA2 instead of SLA1