Trigger Types

There are three types of triggers that can be used to manage SLAs:

SLA Triggers: An SLA trigger is a trigger that is activated when a work order reaches a specific percentage of the allocated response time prescribed by the SLA. For example, when 50% of the time prescribed to a specific work order has elapsed, a trigger can be activated which initiates a notification being sent to a relevant person/group.

Work Order triggers: A Work Order Status trigger is a trigger that is activated when a work order moves from one specified status to another specified status. For example, when a work order moves from the 'Awaiting Approval' status to the 'Approved' status, a trigger can be activated which initiates a notification being sent to a relevant person/group.
Work Request Triggers: A Work Request trigger is a trigger that is activated when a work request is created, moves into an inactive state, or when the work order fields is assigned or changed on a work request

Scheduled triggers: A Scheduled trigger is a trigger that is activated on a set schedule. For example, at a specific time each day or week, regardless of work progress, a trigger can be activated which initiates a notification being sent to a relevant person/group to inform them of the current status of work.

Service Level Evaluation triggers: A Service Level Evaluation trigger is a trigger that is activated when a work order requires evaluation. For example, when a work order's status changes and it required feedback, a trigger can be activated which initiates a notification being sent to a relevant person/group to inform them of the current status of work, and to request that they provide feedback for the associated work order.
Alarm Triggers: Alarm triggers are triggers that can be used to send SMS or email notifications when monitoring point alarms are generated.