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Work Order Status triggers contain five tabs - Header, Query, Statuses, Notifications, and Notes:
Data fields
The Header tab displays the following information:
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Field |
Description |
|
Code |
A unique code that identifies the trigger |
|
Description |
A description of the trigger |
|
Site |
The unique code that identifies the site (user rights) for which the trigger is associated with |
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Use Query |
A checkbox indicating whether a query is used to define the trigger. If no query is defined, the trigger will apply to all work orders. |
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IsActive |
A checkbox indicating whether or not the trigger is currently active |
The Query tab enables you to manage and add criteria for defining the work that the trigger applies to:
The Statuses tab defines the status changes for which the trigger will be activated. A change from any of the statuses on the left to any of the statuses on the right will activate the trigger:
Note
Either column can be left blank (NULL). If no From Status is defined, then a trigger is activated when a status changes from any status to the indicated To Status. Similarly, if no To Status is defined, then a trigger is activated when a From Status changes to any other status.
The Notifications tab lists all the notifications and attachments that are linked to the Work Order Status trigger:
Data fields
The Notifications tab displays the following information in the Notifications section:
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Field |
Description |
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Template No |
The unique number that identifies the notification |
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Template Notification |
The description/name of the notification |
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Template Notification Notification Type |
The notification type (email or SMS) |
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Audience |
Who the notification should be sent to |
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Replace Audience |
Whether you want to modify the set audience |
| IsActive | A checkbox indicating whether or not the SLA is currently active |
| Notes | Notes related to the notification |
The Notifications tab displays the following information in the Attachments section:
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Field |
Description |
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Code |
The unique code that identifies the attachment |
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Attachment Type |
The attachment type |
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Content |
The content of the attachment |
| IsActive | A checkbox indicating whether or not the attachment is currently active |
| Notes | Notes related to the attachment |
The Notes tab displays any notes that have been added to/about the SLA:
