Work Requests

Purpose

Maintain a list of incidents that have been reported about Assets that have failed, or log a request for a service.

Multiple Requests can be linked to the Work Order that has been raised to address the incident.

How to… View Work Requests

1.   Click Maintenance Manager - Work Requests then .
The Work Requests browse window opens.

Business rules

• Multiple Work Requests can be linked to one Work Order.
• A Work Request can be inserted without linking it to a Work Order.
• A Work Request cannot be deleted if its Status is 'Closed”.
• A Work Request can be linked to a Work Order that is active, and its Status must not be 'Closed' or 'Cancelled”.
• A Work Request cannot be changed if its Status is 'Closed”.
• When a Work Request is linked to a Work Order then the Asset specified for the Work Order is displayed on the Work Request.
• All Work Requests that are linked to a Work Order must be closed before the Work Order can be closed.
• A Work Request cannot be added for an Asset if For Proposed Work Orders is ticked on the Asset - Maintenance tab.

Please note!

• Work Requests functionality is particularly useful in a Call Centre environment for the Facilities and Utilities industries.

Linked details

• Work Order

What can I do?

These non-standard tools are available in the toolbar on the browse window.

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