Add Triggers and Notifications

You can add SLA triggers (with notifications) to a main measure, secondary measure, or additional measure in an SLA.

An SLA trigger is activated when a specific percentage of a measure's duration has lapsed. For example, if a measure's duration is 8 hours, you can create a trigger that activates and sends an email or SMS notification when the measure reaches 50% (4 hours) in its 'allowed' duration.

To add an SLA trigger to a measure, you need to do the following:

1. Open the SLA's edit window and click the Measurements tab.
2. Select the measure you want to add the trigger to and then click the Edit Measure () button.
   
   
3. In the Server Level Measure edit window, click the Triggers tab.
4. Click the Insert New Record () button to add a blank row to the triggers grid.
   
   
5. Click the lookup () button in the Code column to view the pre-configured SLA triggers.
   
   
6. Select the required trigger and click the OK button to add it to the measure.
7. Click the Save Changes () button on the toolbar to save the measure.
   Note: The notification(s) linked to the selected SLA trigger will displayed in the Notifications grid after you save.