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A Work Order is a collection of Tasks that need to be performed on an Asset.
A Work Order is captured in three steps:
1. An Operator or Artisan working on an Asset raises a Work Order because the Asset is malfunctioning or has broken down.
2. The Scheduler adds the planning information.
3. The Artisan repairs the Asset and captures Feedback for the Work Order when the Tasks are completed.
Business rules
These window layouts are available for Work Orders.
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Use this Window |
To… |
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Work Order browse window |
View the list of Work Orders and open the edit window for a new or existing Work Order. Cancelled, Completed and Closed Work Orders are not listed by default. |
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Work Order edit window |
Enter details for a Work Order, and planning details for an existing Work Order. |
Please note!
Unicode characters included in the Work Order’s Work Description are displayed as question marks; the Unicode characters are not displayed.
A Work Order Status is used to track the progress of a Work Order during course of its life cycle.
These Base Statuses are always available for Work Orders.
Additional Work Order Status descriptions are configured using Maintenance Manager - Work Order Configuration - Work Order Statuses.
Refer to Work Order Statuses for more information.
A Follow-up Work Order can be raised if additional or related work is required on the same Asset, or when re-work is required because the Asset is still not operating properly.